These terms apply to bookings made directly with TourYemen. Please read them carefully before confirming a booking.
TourYemen is a Yemen-based tour operator arranging private and group tours in Mainland Yemen and Socotra.
Depending on the selected tour, our services may include local transportation, accommodation, meals, guides, airport assistance, visa support, security clearances, local permits, airline reservations, activities, and other ground arrangements described in your itinerary or booking confirmation.
You must be at least 18 years old to make a booking.
The person making a booking confirms that they:
A booking is not confirmed until TourYemen has:
TourYemen may decline a booking before confirmation when required services, permits, flights, accommodation, security arrangements, or other essential components are unavailable.
Tour prices are based on the services, group size, room arrangements, travel dates, and other conditions shown in the quotation or booking confirmation.
Unless your quotation states otherwise, a deposit equal to 50% of the tour price is required to confirm the booking.
Visa fees, flight-ticket costs, permit charges, or other third-party expenses may be payable in full before the tour price is due.
The remaining balance must be paid by the deadline stated in your booking confirmation. When TourYemen has agreed in writing that the remaining tour cost may be paid upon arrival, that written arrangement will apply.
A booking may be cancelled if a required payment is not received by the stated deadline.
Prices may change before a booking is confirmed. Once a booking has been confirmed, TourYemen will not increase the agreed land-tour price unless:
Any proposed adjustment will be explained before additional payment is requested.
Travelers are responsible for holding a valid passport and satisfying the entry, transit, health, and immigration requirements that apply to their nationality and itinerary.
TourYemen may assist with:
TourYemen cannot guarantee that a visa, permit, security clearance, airline approval, or entry permission will be granted. Final decisions are made by the relevant government, immigration, security, aviation, or other competent authority.
Travelers must provide requested passport copies and other documents by the stated deadline. Delays or refusals caused by incomplete, inaccurate, expired, or late documentation are the traveler’s responsibility.
Once a visa, permit, or approval application has been submitted or processing has started, the related fee is non-refundable unless the relevant authority returns the payment to TourYemen.
If an application is refused or delayed by an authority, the normal cancellation terms will apply to the remaining tour services.
Yemenia Airways reservations are not generally available through a normal online customer-booking system. When included in the agreed service, TourYemen will arrange the reservation and ticket manually on the traveler’s behalf.
TourYemen does not charge a separate service fee for arranging these tickets unless a fee is stated in the quotation.
Flight reservations are subject to seat availability and airline acceptance. Availability confirmation may take approximately three to four working days.
Ticket issuance is also a manual process and may take up to four working days after the required payment and traveler information have been received.
When the requested flight is unavailable, TourYemen will offer available alternatives. The traveler may:
Visa fees, bank charges, or other third-party costs already incurred may remain non-refundable.
Flight schedules, routes, operating days, baggage allowances, and fares are controlled by the airline and may change without notice.
When an itinerary travels through Saudi Arabia, Egypt, or another transit country, the traveler is responsible for checking and obtaining any required transit or entry visa.
All date-change requests must be submitted to TourYemen in writing.
A requested change is not confirmed until TourYemen has approved it in writing and any applicable fees or fare differences have been paid.
One change of tour date may be made without a TourYemen change fee, subject to availability.
The traveler remains responsible for:
A TourYemen change fee of USD 300 per traveler will apply.
The traveler must also pay any airline fees, fare differences, visa costs, permit charges, hotel penalties, or other supplier costs resulting from the change.
Tour dates cannot normally be changed within ten days of departure.
A traveler who cannot travel will need to make a new booking. Amounts paid for the original booking will be handled under the cancellation terms below.
Date changes depend on flights, accommodation, permits, security approvals, guides, vehicles, and other operational arrangements.
TourYemen does not guarantee that the same price, itinerary, accommodation, or services will be available on the replacement date.
Cancellation requests must be submitted in writing. The cancellation date is the date on which TourYemen receives the written request.
Cancellation charges reflect work already completed, reserved capacity, supplier commitments, and costs that may not be recoverable.
TourYemen will refund the land-tour amount paid, less a USD 350 cancellation fee per traveler.
Visa, permit, flight, bank, payment-processing, and other non-refundable third-party charges will also be deducted.
Fifty percent of the land-tour price is non-refundable.
Any refundable balance will be calculated after deducting:
Travelers may request a date change instead, subject to Section 6.
The land-tour price is non-refundable when cancellation is made ten days or fewer before departure.
Any flight refund will depend on the airline’s rules and the amount actually returned by the airline.
No refund is available when a traveler:
TourYemen will make reasonable efforts to assist, but any additional transport, accommodation, flight, permit, or operational cost must be paid by the traveler.
Approved refunds will be returned using bank transfer or another method agreed by TourYemen.
The refundable amount may be reduced by:
TourYemen will normally initiate an approved refund within 30 days after:
International transfers may take additional time to reach the traveler’s account. TourYemen is not responsible for delays caused by intermediary banks, receiving banks, airlines, authorities, or payment providers.
When an airline cancels a flight and authorises a full refund, TourYemen will pass on the full airline-ticket amount actually returned by the airline. Bank or transfer charges outside the ticket amount may still apply.
TourYemen may make reasonable changes to an itinerary when necessary because of:
TourYemen will try to preserve the overall character and value of the tour. A destination, hotel, activity, route, or service may be replaced with a reasonably comparable alternative where necessary.
A minor itinerary change does not automatically entitle the traveler to cancel or receive a refund.
When TourYemen makes a significant change before departure, the traveler will be offered, where reasonably possible:
If TourYemen cancels a confirmed tour for a reason within its reasonable control and the traveler does not accept an alternative, TourYemen will refund the amount paid for TourYemen-operated services that will not be provided.
Flight, visa, permit, bank, and other third-party amounts will be refunded to the extent that TourYemen recovers those amounts from the relevant provider or authority.
TourYemen may suspend, change, postpone, or cancel a tour because of extraordinary circumstances that could not reasonably be avoided.
These may include:
TourYemen will offer a reasonable alternative, travel credit, postponement, or refund based on the services that remain recoverable and the mandatory law applicable to the booking.
TourYemen is not responsible for consequential expenses such as international flights, hotels outside the TourYemen itinerary, lost income, visa costs for another country, or other independent arrangements.
Airlines control their schedules, aircraft, routes, ticket rules, delays, and cancellations. TourYemen is not responsible for an airline’s operational decision.
If the flight required to begin a Mainland Yemen or Socotra tour is cancelled and the tour cannot proceed, TourYemen will allow the traveler to move the land tour to another available date without the normal TourYemen date-change fee.
Airline charges, fare differences, visa reprocessing costs, and other supplier expenses may still apply.
The replacement tour may take place later in the same season or during a future operating season, subject to availability, permits, security arrangements, and any price difference.
If a return flight is cancelled or delayed and the traveler must remain in Mainland Yemen or Socotra beyond the scheduled tour, TourYemen will provide reasonable assistance with:
These additional services are not included in the original tour price.
TourYemen will charge the actual and reasonable cost of the additional arrangements and will communicate the expected cost as soon as reasonably possible.
Travelers should claim eligible disruption expenses through their travel insurer or airline.
Travelers are responsible for assessing whether they are physically and medically able to participate in the selected itinerary.
Relevant medical conditions, allergies, dietary restrictions, mobility limitations, or accessibility requirements should be disclosed before booking or as soon as they become known.
TourYemen may decline or limit participation in an activity when reasonably necessary to protect the traveler, other participants, staff, suppliers, or the public.
Travelers must follow lawful safety, security, cultural, environmental, and operational instructions provided by TourYemen guides, drivers, escorts, authorities, and suppliers.
Travel in Mainland Yemen and Socotra may involve:
Comprehensive travel insurance is strongly recommended from the date of booking.
Travelers should verify that their policy covers:
TourYemen is not responsible when an insurer declines a claim or when the traveler purchases insufficient or unsuitable coverage.
TourYemen may remove a traveler from a tour when their conduct:
A traveler removed for these reasons will not be entitled to a refund and will be responsible for the cost of alternative accommodation, transport, flights, fines, damage, or other resulting expenses.
TourYemen arranges services provided by airlines, hotels, campsites, transport operators, activity providers, guides, restaurants, government authorities, and other independent suppliers.
These providers may operate under their own terms, policies, schedules, and legal responsibilities.
TourYemen will use reasonable care when selecting and coordinating suppliers. However, TourYemen does not control every action or decision of an independent airline, authority, bank, hotel, or service provider.
Nothing in this section excludes any responsibility that TourYemen is legally required to accept as a package organiser or travel-service provider under mandatory applicable law.
To the fullest extent permitted by applicable law, TourYemen is not responsible for:
Where TourYemen is legally liable for a direct financial loss, liability will be limited to the amount paid to TourYemen for the affected service, except where a greater amount is required by mandatory law.
Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, or any death, personal injury, or other liability that cannot legally be excluded.
Travelers should report a problem to their TourYemen guide or representative as soon as it occurs so that TourYemen has a reasonable opportunity to address it during the tour.
A complaint that cannot be resolved during the trip should be submitted in writing within 30 days after the tour ends.
The complaint should include:
TourYemen will review the complaint and respond within a reasonable period.
The TourYemen website may be used only for lawful purposes.
Travel information on the website is provided in good faith but may change because of flight schedules, government requirements, security arrangements, weather, supplier availability, or other operational conditions.
Website content, including text, itineraries, branding, graphics, and original photographs, may not be copied, republished, or commercially used without TourYemen’s written permission, except where permitted by law.
Use of the website is also subject to TourYemen’s Privacy Policy and Cookie Policy.
These terms and any booking made directly with TourYemen are governed by the laws of the Republic of Yemen, except where mandatory consumer law in the traveler’s country applies and cannot legally be excluded.
The parties should first attempt to resolve any dispute through good-faith written communication.
Subject to any mandatory right to bring a claim elsewhere, disputes that cannot be resolved will fall under the jurisdiction of the competent courts of the Republic of Yemen.
The terms applying to a confirmed booking are generally the terms accepted on the date the booking was made.
TourYemen may update these website terms for future bookings by publishing a revised version and changing the “Last updated” date.
A later website update will not normally change an existing confirmed booking unless:
Questions about these terms, a booking, cancellation, change, or refund may be sent to:
Legal business name: TourYemen Travel
Trading name: TourYemen
Address: Tarim City, Hadhramaut, Republic of Yemen
Email: info@touryemen.com
Telephone and WhatsApp: +967 775 241 310
Website: https://touryemen.com